What each section does
Finance & Corporate Services
The Finance Section are responsible for ensuring the Association has sound financial strategies, processes and policies in place and carries out the short, medium and long term financial planning for the Association. This ensures that the Association has sufficient resources to carry out future planned maintenance commitments. Quarterly management accounts are prepared to review the actual results as compared to the budgeted results and the annual statutory accounts are prepared in line with the accounting standards.
Corporate Services are responsible for the efficient running of the office and that tenants of the Association and members of the public receive courteous and prompt attention.
The Technical Services department carries out a wide range of functions including:-
- Day to day repairs
- Cyclical repairs
- Major repairs
- Administraton of alteration and improvement request
- Adaptations for medical needs
- Factoring and property management (see below for more detail)
- Estate management (see below)
Factoring & Property Management
Many of the Association's properties are in mixed tenure blocks where the Association is not necessarily the majority owner and therefore does not have control over the common parts and the external areas.
However, the Association wishes to ensure that neigher the building nor the neighbourhood is allowed to deteriorate or become an unsafe or unattrative place to live. It therefore seeks to work with both private and commercial owners in our areas of operation and to support them to maintain their properties and the surrounding environment.
We recognise that keeping our neighbourhoods safe, clean and tidy is extremely important to our residents and a key priority for the Association. We cannot do this alone and rely on the co-operation and contribution of residents and external stakeholders such as Glasgow City Council.
To support the maintenance of our buildings and areas we can provide a range of services including:-
- Close cleaning
- Regular inspections
- Bin store cleaning
- Special uplifts
- Landscaping and backcourt maintenance
Through the Housing Management Team we provide a range of advice and support services to our tenants to assist them to manage their tenancy in an acceptable manner. These services include:-
- Enforcing the terms of the Tenancy Agreement
- Income collection
- Arrears management
- Dealing with neighbour disputes and anti-social behaviour
Although staff have always supported our tenants to successfully maintain their tenancy and to remain living in their home for as long as they wish to do so, we now have a dedicated Tenancy Sustainment Assistant who will, over the lifetime of this plan, develop the range of services we can offer to our vulnerable and potentially vulnerable tenants.
The service includes supporting tenants and households with such issues as:-
- Social isolation
- Income maximisation
- Debt management
- Signposting to specialist agencies
- Accessing external support and advice services
- Assistance with official forms
- Support at official meetings