Skip to Main Content



This website is operated by Charing Cross Housing Association.  The Association takes your privacy very seriously and is committed to ensuring that the personal information we collect about you as a visitor to our website is treated with respect and that your privacy is protected.  We therefore have a Privacy Policy and Fair Processing Notice (FPN) that ensures we comply with the new General Data Protection Regulations that come into effect on 25th May 2018.

The Policy and FPN contains information on:-

  • The personal information we collect about you
  • Why we collect the information
  • What we do with that information
  • How we will securely store your personal information
  • Who your personal information might be shared with

Any information that could be used to identify you which you are asked to provide when using our website will be treated in accordance with this policy which can be viewed in full here.  The FPN can be viewed here.

When using our website, you will be asked for the information we need to allow us to identify your needs and respond to you.  This may happen when you:-

  • Request a service such as a repair
  • Require further information about a service or housing matter
  • Make and application for housing
  • Give us comments, queries or suggestions
  • Respond to surveys

Normally, the type of personal information that we will ask for is your:-

  • Name
  • Home address
  • Contact details, including phone numbers and email address

However, we also use our website to collect information about our residents in order that we can maintain accurate records and/or provide better services to our customers.  This might include:-

  • Details of members of your household
  • Emergency contact details
  • Financial information


In order to protect your personal information and prevent unauthorised access or disclosure, the Association has in place suitable physical, electronic and managerial procedures designed to safeguard and secure the information we collect online about you.


What is a 'Cookie' - This is a small file which is placed on your own computer's hard drive which helps analyse web traffic.  It also 'remembers' information such as your shopping preferences, favourite websites etc.

You can choose to accept or decline cookies but most web browsers automatically accept them althoug you can normally modify your browser settings to decline cookies if you would prefer.  However, this may prevent you from taking full advantage of the website you are visiting.

Our Use of Cookies

The Association uses traffic log cookies to identify which pages on our website are being used.  We can then analyse the data and use it to improve our website to better meet the needs of our customers.

However, we will only use this information for statistical analysis purposes and once used, the data is removed from the system.

Our use of cookies in no way gives the Association access to your computer or any information about you, oher than the data you choose to share with us.

Links to Other Websites

Our website may contain links to other websites that may be of interest to you.

Please note - once you have used the links to these other websites to leaving Charing Cross Housing Association's site, the Association has no control over the other websites.

These sites are not governed by the Association's Privacy Policy and we therefore cannot be responsible for the protection and privacy of any personal information you may provide while visiting such websites.

You should therefore exercise caution and would be advised to check the privacy statement applicable to that specific website.