A complaint is any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or someone acting on our behalf. Anyone can make a complaint to us including the representative of someone who is dissatisfied with our service.
The Asociation has a two stage procedure which helps us to resolve any issues as quickly as possible. We use the information from these complaints to help us improve our services. We will publish information in our newsletters about complaints and service improvements as a result of customer feedback. For full details on how to make a complaint please refer to our complaints handling procedure.