SCOTTISH HOUSING REGULATOR
The Scottish Housing Regulator (SHR) are the independent regulator for Registered Social Landlords and Local Authority housing services in Scotland. The SHR's role is to protect the interests of tenants, homeless people and others who use the housing services of Local Authorities, Housing Associations, Co-operatives and other social landlords. The SHR has a new Regulatory framework which explains what standards are required and this is available on their website here.
The Scottish Housing Regulator (SHR) requires all Registered Social Landlords to complete an Annual Return (known as the ARC) which allows them to measure and compare performance with other RSLs.
You can read our latest Landlord Report here by selecting the landlord report link) that provides an overview of how we performed.
You can also view further information and a full copy of our ARC as well as using the Regulator's benchmarking comparison tool to compare performance with other RSLs.
From 2019, an Annual Assurance Statement must be submitted to the SHR by October to confirm that we are meeting Regulatory Standards of Governance and Financial Management. The Assurance Statement for 2020 can be seen here.
SIGNIFICANT PERFORMANCE FAILURE
If you are dissatisifed with our service then you should let us know via the complaints procedure and we will investigate and let you know of our decision. If you remain dissatisfied, then you can contact the SHR to report a significant performance failure.
Any tenant of Charing Cross Housing Association can report a significant performance failure (SPF) to the SHR. A group of tenants or an indiviual acting on behalf of tenants, such as a representative of a registered tenants' organisation can also report an SPF to the SHR.
What is a significant performance failure?
An SPF is where a landlord:
- consistently and repeatedly fails to achieve outcomes in the Scottish Social Housing Charter or outcomes agreed locally with tenants; or
- has not reported its performance annually to its tenants or the annual performance does not reflect actual performance; or
- has materially failed to meet Regulatory Standards; and
- the landlord's action(s), or failure to take action, puts tenants' interests at risk and this significantly affects a number of the landlord's tenants
For example, an SPF could happne where Charing Cross Housing Association:
- fails to carry out health and safety requirements, such as annual gas safety checks;
- is not maintaining tenants' homes or carrying our repairs in line with its legislative duties and published policies
- fails to have appropriate governance and financial procedures in place and apply them; or
- does not consult tenants about issues such as proposed rent increases and other policies that affect tenants.
You will find an SPF leaflet and reporting form on the SHR website here
In June 2018, the SHR changed our regulatory status from low to medium engagement. You can read the most recent engagment plan and the actions required by the SHR to address this here.
The Association is also required to submit information on our financial position to the SHR, Annual returns to Office of Scottish Charity Regulators and Financial Conduct Authority, a Financial Assessment to the Pensions Trust and quarterly and annual accounts to our lender banks.