The Association places great emphasis on consulting with our customers through various surveys. This is important in finding out your views on the services we provide. The results of these surveys are discussed with our Management Committee and staff and appropriate action plans are agreed upon which will ultimately improve our customer service. We would appreciate if you would take the time to complete and return and satisfaction surveys on our services.
We are due to carry out a tenant satisfaction survey later this year which will seek opinions on our services from a sample of our tenants. The results of this survey will be published at a later date.